Refund policy

The rule

You pay only for what arrives:

• Delivery not started: full refund.
• Partly delivered: we finish the order, or refund the price of the part that didn’t arrive.
• Order completed: no refund.

How the money comes back

The same way you paid. A card refund goes back to the same card through Kashier, our payment gateway; once we send it, your bank decides when it shows on your statement. A Vodafone Cash payment goes back to the number it came from. Crypto goes to an address you give us, on the same network and token, and its transfer fees come off the refunded amount.

We make refunds ourselves after reviewing the order; nothing is refunded automatically. We send the money within 3 business days of approving the refund.

Short, extra or late payments

If less than asked arrives, much more, or after the order ran out of time, we review it and contact you: we finish the order, ask for the rest, or refund it.

For BTC, ETH, BNB, SOL, LTC and TRX, a payment up to 1% short counts as paid in full, as the terms say.

Express

If you paid for Express and we can’t deliver it through fast sources, we don’t switch it to Normal without your consent: we contact you to finish it or refund it.

How to ask for a refund

Message us on WhatsApp or email with your order number. We answer within 48 hours. For a crypto refund, put your wallet address and network in the same message.